Rental management · scripted walkthrough

Maintenance Request Intake

Tenants submit requests online. The request is sorted by issue type, given a priority, matched to the right kind of vendor, and the tenant gets a confirmation. No phone tag, no sticky notes. This demo uses fixed rules; a real build can add AI where it helps.

Your Name

Email Address

Unit Number

Issue Type

Describe the issue

How urgent is this?

Emergency

Safety hazard, no heat in winter, flooding, no water — needs same-day attention

Urgent

Affects daily use but not a safety risk — respond within 24–48 hours

Routine

Minor issue, can be scheduled — respond within 5–7 days

Tenant Confirmation Email

Manager Routing Ticket

In a real build, these messages are written for each request and emailed automatically, with no copy and paste.

Open Maintenance Requests

EMERGENCY Unit 1A — No heat (HVAC) 2 hrs ago

URGENT Unit 3B — Kitchen faucet leak 5 hrs ago

URGENT Unit 2F — Dryer not heating 1 day ago

ROUTINE Unit 4C — Bathroom caulk peeling 2 days ago

ROUTINE Unit 5A — Window screen torn 3 days ago

The manager view shows all open tickets, sorted by priority. Click any ticket to see the routing note, tenant history and suggested vendor. Get in touch to build this for your properties.